Public Program Refund Policy
Mass Audubon Program Cancellation and Refund Policy
If for some reason you cannot attend a program that you have previously registered for, you should reach out directly to the sanctuary to cancel and note the following as it pertains to refunds.
Refund Policy for Programs Costing Less than $350
- Cancellations made 7 days or more before the program are entitled to a full refund.
- Cancellations made between 7 days and 72 hours before the start of the program will result in a full credit. Credits can only be used for future programs.
- There are no refunds or credits for cancellations made less than 72 hours before the program starts.
Refund Policy for Programs Costing $350 or More
For any program that costs $350 or more (not including camps), a non-refundable deposit is required at the time of booking. The balance is then due 30 days before the start of the program. Should you need to cancel, please note the following:
- Cancelling 30 days or more before program is a refund minus the deposit.
- Cancelling less than 30 days before program is a forfeiture of registration fee. If the spot is filled, the registrant will be offered a refund minus the deposit.
Contact your program location if you have questions.
Refund Policy for Overnight Trips
For any overnight trip, a non-refundable deposit is required at the time of booking. The balance is due 60 days before the start of the trip. Should you need to cancel, please note the following:
- Cancelling 60 days or more before program is a refund minus the deposit.
- Cancelling less than 60 days before program is a forfeiture of registration fee. If the spot is filled, the registrant will be offered a refund minus the deposit.
Email [email protected] if you have questions.
Separate policies apply to Camp, which can be found in your confirmation email or on the Camp Refund Policy page.