Weekend Visitor Services Representative

Location: Topsfield, MA
Sanctuary: Ipswich River

About Mass Audubon

Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries. Explore, find inspiration, and take action at www.massaudubon.org.

About This Position

Ipswich River Wildlife Sanctuary in Topsfield, MA seeks a seasonal, Weekend Visitors Services  Rep, to work on Saturdays and/or Sundays and Monday holidays, as needed.  The purpose of this position is to be responsible for all Visitor Services duties.

Duties & Responsibilities

  •  Greet and provide information to members, visitors, and guests regarding visitor center,  sanctuary, trails, programs, and Mass Audubon in general,
  •  Answer phone calls and provide information, guidance and direction,
  •  Assist with program registrations,
  •  Update visitor signage, brochures, and bulletin board information,
  •  Check membership status as well as understanding and promoting membership opportunities,
  •  Use a cash register and credit card machine for sales and admissions,
  •  Handle opening and closing procedures including end-of-day register sales tallying,
  •  Assist with visitor services volunteer training and work cooperatively with volunteers.


At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don't believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications:

Must Haves:

  •  Excellent customer service and interpersonal skills,
  •  Office skills including computer, copier, and phone system,
  •  Organized with strong time management, written, and verbal communication skills,
  •  A demonstrated ability to work well with other staff, volunteers, and community representatives as well as independently when necessary,
  •  CPR/First Aid Certification or willingness to get certification,
  •  Ability to relate to a diverse range of people and exercise cultural  competence and inclusion.

Nice to Haves:

  •  Visitor Services and Retail experience.

Compensation & Benefits

This position’s base salary range is $16.60 - $18.61 per hour; actual salary will reflect level of experience and qualifications relative to position requirements.  

This is not a benefits eligible position.

Additional Information

This position is expected to start March, 2023 and end November, 2023.

Other Requirements:

Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.

Mass Audubon's Commitment To Diversity, Equity, Inclusion, & Justice

Mass Audubon's mission is to "protect the nature of Massachusetts for people and for wildlife" by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued.

Equal Employment Opportunity Statement

Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

How To Apply

Please apply on ADP Workforce Now and include a resume and cover letter with your ADP application: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=6044bc19-19e6-443a-8a51-62fe8af33798&ccId=19000101_000001&jobId=452399&lang=en_US&source=EN

Laura Coulbourn, North Shore Operations Manager
Job# 4033