Program Registrar

Location: Milton, Canton, Sharon, Norfolk, MA
Sanctuary: Stony Brook , Moose Hill , Blue Hills Trailside Museum , Museum of American Bird Art

Mass Audubon’s Metro South sanctuaries seek a full-time, year-round Program Registrar. This position is responsible for all aspects of the registration process for programs at Blue Hills Trailside Museum in Milton, Moose Hill Wildlife Sanctuary in Sharon, Museum of American Bird Art in Canton, and Stony Brook Wildlife Sanctuary in Norfolk. The Registrar provides excellent customer service through phone, email, and in person communications, is detailed oriented, and maintains the professional standards of Mass Audubon.

 

Responsibilities

  • Enter new programs in the online program registration system and update past programs as provided and requested by the education department. Update confirmation materials as needed.
  • Register individuals or organizations for school and group onsite and outreach programs.
  • Assist online registrants or process mailed-in registrations for campers for vacation week day camps and summer camp. Follow-up with individuals or families as needed to ensure registration is fully completed and health forms are received in timely fashion.
  • Assist online registrants or process phoned or mail-in registrations for individuals and families for public on-site or virtual programs. Manage electronic health record system for program participant information as needed. 
  • Assist online registrants and process mail-in registrations for the Community Supported Agriculture (CSA) program at the Moose Hill Wildlife Sanctuary. Create the online schedule for work share hours and provide weekly updates to the Farm staff for their harvest and weeding plans.
  • Schedule and register families for weekend birthday parties for children; work with educational staff as needed to schedule programming.
  • Assist with onsite registration for special events, large programs, and/or fundraisers as needed.
  • Manage the Metro South general email account. Work with Metro South staff to answer participants’ and parents’ inquiries; forward requests as needed to the appropriate staff.
  • Work with the Metro South business manager to ensure that programs are invoiced and payments are processed appropriately. Ensure that all outstanding invoices are collected by end of fiscal year. Process refunds as needed.
  • Work with education team to maintain region- wide education program and special events calendar.
  • Maintain integrity of data collected in the registration process. Work with the IT team to troubleshoot and resolve any technical difficulties.
  • Run reports and queries from the program registration system as needed to support the Metro South region and the overall Mass Audubon organization to inform program decisions and planning.
  • In cooperation with the education department, run program rosters when needed.
  • Working with the education department, maintain a program feedback system to ensure quality and satisfaction of all programs.
  • Work with education department to determine the outreach for sales of programs, including phone calls and email communications as deemed appropriate.
  • Provide feedback to the education and operations team to revise and update rental agreements, website content, and program catalogs.
  • Work with statewide administrative team to collaborate on best practices and development of new procedures. Attend statewide administrative team meetings as appropriate.
  • Provide additional support to the Metro South team as needed.

 

Qualifications

Minimum Qualifications

Associate’s degree and 1-year related experience or equivalent.  Strong verbal and written communication skills, experience in sales, experience in customer service, and detailed organizational skills preferred.  Proficiency in MS Word, Excel, Outlook, Teams and ability to manage specialized databases as developed by Mass Audubon.  Interest in environmental issues and/or natural history.  Flexibility and ability to respond to rapidly changing priorities, meet deadlines, and work as an effective team member.  Ability to relate to a diverse range of people and exercise cultural competence and inclusion.  Valid driver’s license and ability to travel within Massachusetts.  Successful completion of a CORI and SORI.

 

Physical Demands

The physical demands listed are representative of those that must be met by the employee to successfully perform the essential functions of the position.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.  While performing the duties of this position, the employee is required to talk, hear, sit, stand, and walk. Occasionally the employee is required to bend/stoop, crawl/kneel, carry, reach, push/pull, walk over uneven terrain, and lift up to 40 lbs.  Employee is required to apply limited manual dexterity in combination with eye-hand coordination, such as basic keyboarding, basic hand tools and instruments, filing, operating office equipment, and operating a motor vehicle. Employee must have good vision to read documents for general understanding and for analytical purposes.  Occasionally the employee is required to review non-written materials for general observation purposes and for analytical, detailed purposes.  Occasionally it is necessary for the employee to differentiate between colors.       

Work Environment                                             

The work environment characteristics described here are representative of those that the employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Routinely work is performed within a typical office setting.  Work may require performing responsibilities on evenings, weekends, and holidays.

 Tools and Equipment Used

The employee is required to use a personal computer and general office equipment.  May require the use of two-way radios for communication with field staff.  Requires a valid driver’s license.

How to Apply

Please send resume and cover letter to:

Sean Kent
Job# 3367

Equal Employment Opportunity Statement

Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.