Preschool and Public Program Registrar

Location: Lincoln, MA
Sanctuary: Drumlin Farm

We’re looking for an enthusiastic, detail-oriented, customer-focused part-time year-round Program Registrar for the Drumlin Farm Community Preschool and Public Programs of Mass Audubon’s Metro West Region.  This position is responsible for all aspects of the registration process for these programs at Broadmoor Wildlife Sanctuary, Drumlin Farm Wildlife Sanctuary, and Habitat Education Center and Wildlife Sanctuary.  The Registrar provides excellent customer service through phone, email, and in person communications, and maintains the professional standards of Mass Audubon.

Responsibilities

  • Annual set up of online program registration system for new Drumlin Farm Community Preschool year (i.e. new session dates, etc.).
  • Print quarterly tuition income reports, etc. as needed by Drumlin Farm Community Preschool Director.
  • Enter and maintain public program listings in the online program registration system.
  • Run reports and queries and maintain integrity of data collected in the registration process. Work with the IT team to troubleshoot and resolve any technical difficulties.
  • Communicate via phone and email with Drumlin Farm Community Preschool families regarding financial information such as ways to pay tuition, tuition due date reminders, as well as sending payment histories when needed and answering general questions about preschool tuition.
  • Enter payments for Drumlin Farm Community Preschool monthly tuition and extra hours (late pick up, early drop off) as well as annual tuition deposits into online database system.
  • Assist online registrants or process phoned or mail-in registrations for individuals and families for on-site public programs.
  • Work with lead program registrar and educational staff as needed to schedule programming and maintain education program calendar.
  • Work with Metro West staff to answer participants’ and parents’ inquiries; forward requests as needed to the appropriate staff.
  • Work with lead program registrar to ensure that programs are invoiced and payments are processed appropriately.
  • Work with lead program registrar and statewide administrative team to collaborate on best practices and development of new procedures. Attend statewide administrative team meetings as appropriate.
  • Provide additional support to the Metro West Education team as needed.

Qualifications

  • Associate’s degree and 1-year related experience or equivalent. 
  • Strong verbal and written communication skills, experience in sales, experience in customer service, and detailed organizational skills preferred. 
  • Proficiency in MS Word, Excel, Outlook, Teams and ability to manage specialized databases as developed by Mass Audubon. 
  • Interest in environmental issues and/or natural history. 
  • Flexibility and ability to work in fast-paced office environment, respond to rapidly changing priorities, meet deadlines, and work as an effective team member.
  • Ability to relate to a diverse range of people and exercise cultural competence and inclusion.
  • Valid driver’s license and ability to travel within Massachusetts. 
  • Successful completion of a CORI and SORI.

Compensation and Benefits

Base salary $16.00/hour, commensurate with experience and benefits package including health plan, 403b retirement plan, paid vacation and holidays, sick leave, and reciprocity.

The work schedule for this position is 24 hours per week with some flexibility in days/hours.

 

Additional Comments

The work schedule for this position is 24 hours per week with some flexibility in days/hours.

 

 

 

How to Apply

Please send letter of interest and resume to:

Robin Stuart, Hub Education Manager
Job# 3454

Equal Employment Opportunity Statement

Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.