Administrative Operations Manager
About Mass Audubon
Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries. Explore, find inspiration, and take action at www.massaudubon.org.
About This Position
We seek a positive, dynamic, customer-focused office manager to manage our education office, provide administrative support to our Education Team, supervise our program registration team and provide excellent customer service to regional schools, organizations, program participants and visitors. Duties include office administration, registration team supervision, program registration, public/community relations, resource and budget maintenance. The Office Manager provides excellent customer service through phone, email, and in-person communications, while projecting a professional image of Mass Audubon.
The Administrative Operations Manager serves as a member of Mass Audubon’s Metro West Team engaging both internal and external stakeholders and promoting Mass Audubon’s mission of protecting the nature of Massachusetts for wildlife and people. The ideal candidate will also support Mass Audubon’s commitment to equity and justice and bring a diverse range of experiences, expressions, and views to their work. Our Metro West Region includes Broadmoor Wildlife Sanctuary in Natick, Drumlin Farm Wildlife Sanctuary in Lincoln, Habitat Wildlife Sanctuary in Belmont, Magazine Beach Park Nature Center in Cambridge and Brewster’s Woods in Concord. Through our wildlife sanctuaries, Mass Audubon Metro West offers a wide range of farm and nature-based programs for all ages, including on-site and off-site summer camps, nature-based preschool, school and group programming, family programming and birding activities. This position will be based at our Drumlin Farm site in Lincoln, MA and support other sites in-person as needed.
Duties & Responsibilities
- Hire, train, and supervise part-time and full-time education registration/administrative staff across sanctuaries in the Metro West Region. This includes regular check in meetings, annual performance reviews, general support as needed, strategic planning and professional development.
- Coordinate education registration/administrative staff schedules and activities across multiple sites to ensure proper programmatic support and back-up staffing, when needed.
- Work with Education Team to coordinate teaching staff schedules across multiple Mass Audubon and outreach sites.
- Maintain financial records for the Metro West Region Education unit.
- Work with Operations and Education Managers to ensure integrity and security of cash handling procedures; oversee cash flow, petty cash, deposits, invoice payments, check requests, and fund transfers.
- Manage financial aid applications and payment plans for schools and other program participants.
- Assist Education Manager in preparing annual Metro West Education unit budget.
- Assist Education Manager in preparing grant reports for Development Office.
- Work with Operations Manager to collect outstanding balances.
Perform a variety of administrative duties including, but not limited to:
- Oversee and facilitate regional education program registration and scheduling via in-person, phone and email interaction.
- Serve as receptionist for visiting schools, groups, families and program participants and visitors at multiple sites.
- Ensure visitor-facing communications (including education department phone/email messages, display cases, brochures, and website program information) are up to date.
- Assist in management and record-keeping of confidential staff and participant information via paper and online systems.
- Record, file, summarize, and prepare reports related to program registration, income and expenses.
- Work in collaboration with Education Manager/Coordinators to pull together and staff weekly program, volunteer, and rental schedule for distribution to all staff.
- Serve as a relay point for communications between Metro West field teachers, education coordinators, and other sanctuary staff via phone, email and two-way radio.
- Manage payroll processes for education registration/administration team.
- Create and facilitate training and standard operating procedures for education registration/administration team.
- Work with Education Team to manage program supplies and maintain appropriate inventory levels.
- Maintain and assist staff with office equipment.
- Provide logistical support for Education Department meetings and gatherings.
- Order office supplies and maintain appropriate inventory levels.
- Professionally represent Mass Audubon at public events, offering information and answering questions in a customer-focused manner.
- Perform a variety of administrative duties including support for the Education Manager and Team, which may include paperwork for new hires, routine correspondence, and room bookings.
- Perform additional related duties, as requested.
At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don't believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications:
- High school diploma or G.E.D. and four years related managerial and operational experience.
- Must have supervisory and staff management experience.
- Strong verbal and written communication skills, as well as organizational skills. Proficiency in MS Word, Excel, TEAMS, and Outlook and/or Google suite.
- Flexibility and ability to respond to rapidly changing priorities, meet deadlines, and work as an effective team member.
- Ability to relate to and work with a diverse range of people and exercise cultural awareness and inclusion.
- Ability to successfully complete Community First aid/ CPR class, offered by Mass Audubon at no cost.
- Must have a valid driver’s license and ability to travel within Massachusetts.
Nice to Haves:
- Preferably has interest in environmental issues and/or natural history.
Compensation & Benefits
This position’s base salary range is $54,500 - $60,785; actual salary will reflect level of experience and qualifications relative to position requirements.
Benefits and Perks:
Benefits eligible staff at Mass Audubon may elect to enroll in medical, dental, and vision plans. Mass Audubon also offers disability and life insurance plans, a retirement plan through MetLife, and Flexible Spending Account options. Mass Audubon employment also includes access to an Employee Assistance Program (EAP) and the Reciprocity Agreement through the Consortium of Non-Profit Arts/Cultural/Environmental Organizations of New England. Mass Audubon employees also enjoy 12 paid holidays (holidays may shift annually due to where days fall within calendar).
The standard work schedule for this position is 40 hours per week Monday through Friday. However, the position requires some flexibility and the ability to work occasional weekends and evenings to meet the needs of the program and organization.
Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.
Mass Audubon's Commitment To Diversity, Equity, Inclusion, & Justice
Mass Audubon's mission is to "protect the nature of Massachusetts for people and for wildlife" by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued.
Equal Employment Opportunity Statement
Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
How To Apply
Please send resume and cover letter to: