Frequently Asked Questions
Find answers to the most frequently asked membership questions. Have a question not answered here? Please contact us.
When will I receive my membership cards?
It generally takes about 3-4 weeks to receive your new membership cards. If you have not received your cards in this time, please contact us. If you join or renew online your confirmation email will serve as your temporary membership card. If you wish to visit a wildlife sanctuary prior to receiving your membership cards, bring a copy of your confirmation email to the wildlife sanctuary and present it to the admissions staff.
Who is covered by my membership?
Student and Individual level memberships entitle one named student/adult to free wildlife sanctuary admission; Family level memberships entitle up to two named adults living in the same household and their children or grandchildren under the age of 18 to free admission; membership levels above the Family level entitle up to two named adults living in the same household and their children and grandchildren under the age of 18 to free admission, plus free admission for the number of guests (one or two) specified for that level.
Mass Audubon membership is nontransferable. Members enjoy free admission during normal hours of operation, with the exception of occasional, special fundraising days.
Please see Membership Benefits for more details.
Can I bring a guest with me when I visit a wildlife sanctuary?
Members at the Explorer level may bring one free guest when visiting Mass Audubon wildlife sanctuaries. Members at the Contributor level or higher may bring two free guests when visiting Mass Audubon wildlife sanctuaries. Mass Audubon membership is nontransferable. Members enjoy free admission during normal hours of operation, with the exception of occasional, special fundraising days.
Please see Membership Benefits for more details.
Can I automatically renew my membership each year?
Yes, you can! Auto Renew is a green, convenient way to renew your membership. When you enroll in Auto Renew your annual membership dues will be automatically charged to your Visa, MasterCard, or Discover. Sign up when you renew your membership.
Can I join/renew online?
Yes, you can join or renew your membership online. Your confirmation email will serve as your temporary membership card. If you wish to visit a wildlife sanctuary prior to receiving your membership cards, bring a copy of your confirmation email to the wildlife sanctuary and present it to the admissions staff.
I’ve lost my membership card and I want to visit a wildlife sanctuary, register for camp, or sign up for a program. What should I do?
If you have lost your membership card, please contact us. We will verify your membership status, provide you with your member number, and send you replacement cards. If you want to visit a wildlife sanctuary before your replacement card arrives, the admission staff at the wildlife sanctuary can verify your membership by checking their onsite membership listing.
When I renew what will my new expiration date be?
Your membership expiration date will be the last day of the month, one year from your current expiration month. If your membership has lapsed, the new expiration date will be the last day of the month one year from the purchase date.
Why am I still getting renewal notices after I have already renewed my membership?
Your membership renewal payment and our mailings do sometimes cross in the mail or online. We are grateful for your continuing support and sorry for any inconvenience that may result from this overlap. If you renewed your membership more than 3-4 weeks ago and still have not received your thank you letter and updated membership cards, please contact us.
Are membership dues tax deductible?
Mass Audubon membership dues are tax deductible to the full extent provided by law.
The letter that comes with your membership cards is your receipt and it includes the date and amount of your membership dues payment.
Where is my free thank you gift or membership benefit item?
Free gifts and membership benefit items are shipped at the non-profit rate (third-class). They can take up to 6-8 weeks to arrive. If it has been more than eight weeks since your payment was processed, and you still have not received your gift or benefit item, please contact us.
Why haven’t I received the most recent issue of Sanctuary magazine and/or Connections newsletter?
Sanctuary magazine and Connections newsletter are published three times each year and mailed to all current members. If you have not received the most recent issue, please contact us so we can verify your address, confirm your membership status, and send you another copy. Publications are mailed at the non-profit bulk rate and delivery times vary according to your local post office.
I have moved or changed my contact information. How do I notify Mass Audubon of my new address, e-mail, and/or telephone number?
To inform us of an address, e-mail, or telephone number change, please contact us. For a mailing address update, please provide the following information:
* Your old address, including first name, last name, street, city, state, and zip code
* Your new address, including first name, last name, street, city, state, and zip code
* Your Mass Audubon membership ID Number (if known)
Can you remove me from a membership mail, e-mail, or telephone list?
We’re happy to accommodate your communication preferences. Please contact us to be removed from a membership mail, e-mail, or telephone list. If you would like to be removed from a mail list, please provide the following information:
* Your name and address exactly as they appear on the mailing
* The mailing code, which usually begins with the letter “A” or “M”
Please note that because many of our mailings are prepared in advance, it might take some time before the change takes full effect. We appreciate your patience and will do everything we can to expedite the process.
Does Mass Audubon donate memberships for charity fundraising auctions?
Yes. Mass Audubon receives numerous requests to support local 501(c)(3) non-profit organizations and has implemented the following Donation Request Policy in order for all requests to be treated equitably:
* Mass Audubon supports Massachusetts 501(c)(3) non-profits only, that benefit Massachusetts communities and citizens.
* No monetary donations will be given.
* Donations are limited to one (1) Family level membership per organization per year.
* Donation requests will be accepted only via our online request form.
* Donation requests should be submitted at least 6 weeks prior to your event or deadline.
If you meet all of the above requirements, please fill out the Auction Donation Request Form, and submit it to Mass Audubon at least 6 weeks prior to your event. You will be notified via email within 10 business days if your request has been approved.
Does Mass Audubon have a Library membership program?
Yes. Our Library Partners Program provides includes discounted admission to more than 50 spectacular wildlife sanctuaries across the state, where library patrons can explore and enjoy the nature of Massachusetts. Library Partners also provide vital support for protecting wildlife and wild lands in Massachusetts. Learn more about the program, including how to join or renew as a Library Partner.
Do Mass Audubon members receive a discount on auto insurance?
Yes. Mass Audubon members can save 10% on auto insurance with the Environmental Insurance Agency (EIA). Learn more about the program, including how to get a free, no obligation quote.